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How to Respond to Negative Reviews

You’ve poured time and money, as well as your heart and soul into your business, so it’s understandable to be…

Are You a Victim of False Negative Reviews?

With the Digital Age still being relatively young, we still haven’t agreed on all the rules. We are still navigating…

12 Basic Blogging Dos and Don’ts

We weren’t all born into the world of blogging. Some of us had to learn blogging dos and don’ts. Some…

13 Hints, Tips, and Tricks for Using Testimonials

No one likes a braggart. Before the days of Twitter, Yelp, and photo identification, people and businesses relied on their…

5 Creative Ways To Ask Your Customers for Online Reviews

If you’re like many marketers, you’re anxious about online reviews because you’re not getting enough of them. Online reviews influence…

Auto Dealerships: Manage and Maintain Your Online Reviews for a Five Star Reputation

Back in April, I wrote an article for Dealer Magazine called “A Five Star Reputation for your Dealership.” In that…

Are You Tracking Brand Mentions?

Online reputation management isn’t just about online reviews. Online reviews are important for attracting new customers, search engine results, and…

Calculating the Cost of a 1-Star Review

I am about to tell you something you probably won’t like, and definitely don’t want to hear. And if you’re…

Measuring Employee Performance from a Customer Perspective

Measuring employee performance is important for any successful business. It may be a cliche, but it’s true-- the quality of…

How to Get a 5-Star Review From Jessica Alba

Some celebrities have passions they pursue when they aren’t being featured on the big screen. The great Tom Selleck, for…

5 Digital Marketing Hacks You Need To Know

Your digital marketing strategy is your company’s best friend. Like any friendship, it needs to be nourished and supported to…

Habits of Highly Effective Internet Shoppers

The progress in our communications has shifted the power back to the consumers. A single bad online review (whether true…

Top Ten Review Platforms for Small Business

Online review sites are crucial for developing a good reputation for your small business. Over 90 percent of the under-40…

Hotel Reviews: How to Outfox Your Competitors in Google’s Local Search Results

Recently, I analyzed 5,986 Google local search engine results pages (SERPs), 54,376 local listings, and over 1.3 million Google reviews…

Yelp And the $34,000 Fake Review: A Cautionary Tale

Has anyone ever left you a fake review on Yelp, Google, or Facebook? If so, how did you know it…

Reviews for Veterinary Clinics: Tip the Scales

You’ve put your heart and soul into building a world class veterinary practice. All the hours spent at school, all…

Vet500 Results

The search is finally over! RevenueJump is a proud partner with DVM Insider and the Vet500. After months of searching,…

Taking Part in DVM Insider’s Vet500 Awards

The Vet500 awards from DVM Insider are under way and RevenueJump is excited to be a part of it! Veterinarians…

Net Promoter Score Misuse

I realize I just wrote about this, but this morning I received a survey that is utilizing the Net Promoter…

Time to Rethink the Net Promoter Score (NPS)

Confession... I’ve never really liked the Net Promoter Score®, or NPS® for short. Like you, I’ve been on the receiving…

Optimizing Google My Business for Reviews

Claiming, verifying, and filling out your Google My Business profile is a must-do for any brick and mortar business that…

Does Sending Text Message Review Requests Violate HIPAA?

It’s a question I get fairly often, “Does asking for feedback or reviews through text violate HIPAA?” Many wonder if…

How to Set Up Reviews On Your Facebook Business Page

If you recently started a business, or recently started doing marketing work for a business with little social media presence,…

How to Leverage LinkedIn for Your Marketing Agency

Is it actually possible to get some sort of positive return from social media? Can you leverage LinkedIn for you…

Best in Show: The Perfect Giveaway Trade Show T-Shirt for Your Next Conference

    How do you choose the right branded trade show t-shirt? How do you choose where to invest, and…

Market Your Marketing Agency, Dammit

There’s one thing that unites almost all of the marketers I’ve met over the years-- they’re bad at marketing their…

New Research Reveals How to Rank in Google’s Map Results

In late 2015, I conducted and published my first exhaustive local search analysis. If you’ve spent any amount of time…

7 Ways to Prevent Your Marketing Clients from Canceling

If you live the agency life, you know that doing great marketing work is only half of the battle. The…

Do You Have to Pay Yelp to Remove Bad Reviews?

Do you ever feel like your business is being held hostage by Yelp? If you have, I understand that feeling…

New Google Feature Sorts Businesses by Review Ratings

Say what you want about Google, but they’re always working on something new. As business owners and marketers, their changes…

When Reviews Go South: The Nightmare Scenario

Back in June, I wrote an article about gag clauses and online reviews. Essentially, some businesses attach a gag clause…

How Important is Competitor Research?

Digital marketing sometimes seems downright labyrinthian. There are so many buzzwords acronyms and technical terms and, according to marketing experts,…

Facebook’s Revamped Review Platform and You

As anyone who uses the popular social media platform knows, Facebook is always changing. Whether the app is finding new…

Online Reviews for Cleaning Services: Relationships, Referrals, and Preventative Measures

If you run a cleaning service business, you probably thrive on referrals. Your marketing budget is small, so those referrals…

Is a Software Partnership Right for You?

Looking to add a new feature to your business? Want to serve your customers in new ways, and one up…

My Vitals.com Listing is Missing!

If you work in the healthcare field, either as a medical professional, support staff, or in marketing, you may have…

Beef Up Your Google Credibility With Extra Reviews

There are three certainties in life-- death, taxes, and Google updating its search engine results. Google’s own review platform is…

Penguin, Panda, and Possum: Know Your Local SEO

It’s hard to believe, but Google updates its search algorithm up to 600 times per year. They’re constantly tweaking what…

For Boutique Hotels, Freshness and Responsiveness Equal Reputation

Although your boutique hotel attracts upscale clientele, you probably don’t have the giant marketing budget that large, chain hotels enjoy.…

31 Killer SEO Tools for Savvy Agencies

  If you work at a digital agency, you use tools. If you’re in SEO, you use even more tools.…

Online Reviews for Veterinarians: Listen, Respond, and Flourish

Back when I studied over 20,000 local listings and 100,000 for my local search analysis, I found one thing to…

Why Everyone Reads Reviews, But Few People Admit to Trusting Them

Think about the last time you tried a new restaurant. Did a friend recommend it to you, or did you…

Amazon Calls it Quits on Incentivized Reviews

Take a look at the terms of service for any review platform, and you’re likely to see one thing in…

5 Surprising Facts About Local Search Ranking Factors in 2016

I recently had the pleasure of reading Local SEO Guide’s 2016 Local SEO Ranking Factors Study, put together by Andrew…

How To Cement Your Agency’s Value Through Client Education

When you offer digital marketing services like SEO, PR, content marketing, or others, it can be hard to sell your…

How to Sell Reputation Management

If you’re reading this article, you either accidentally landed here because you needed to learn “how to spell reputation management,”…

Branded Searches – Don’t Drop the Ball

Is your company ranking number one for your brand name? I hope so. While a non-branded search helps drive new…

Silencing Negative Reviewers with a $1 Million Lawsuit

How far would you go to fight negative online reviews? When someone writes a negative review about your business, it…

Why the Delay?

When I began my job as the Sales Manager for RevenueJump, I never thought I would use my educational degree…

7 Reasons Why I Won’t Give You a Five Star Review

What do you see when you look at your reviews on Google, Yelp, or Facebook? How often do you get…

Review Wars 2016: America’s Favorite Restaurant Emerges

The majority of us will, at some point, use online reviews to decide where to go for dinner. You’ll read…

Restaurant Review Wars 2016 (Semi-Finals)

Last week we whittled it down to the final four, and today we will be seeing which two businesses face…

Why Buyer Personas are Key to Your Business

Editor's Note: For our first ever guest post, Tim Grenda from Elevator Agency stops by to talk buyer personas. Take…

Review Wars – Restaurants 2016 (Week 3)

  If you found the NCAA March Madness tournament as frustrating as I did, then join me here for some…

Yelp: The TV Series

If there was a Yelp TV show, what would you expect it to be called? Saved By The Yelp? The…

Review Wars – Restaurants 2016 (Week 2)

Week 1 results We aren’t here to discuss the crazy results from NCAA basketball (Michigan St, you’re killing me). We…

Review Madness: America’s Favorite Restaurant

As determined by the PEOPLE Does everyone know what time it is? It’s mid-March, so that mean’s it’s time for…

Confessions of a Review Junkie

“I got you the $80 crutches because they had much better reviews than the $70 crutches,” my friend Herb told…

I’m Giving Away 100 Copies of My New Reputation Management Book

What would you do if you had 2500 copies of your new book delivered to your small office in Meridian,…

How to Spot an SEO Scam

“We’ll get you to the first page of Google in less than a month, because we know someone at Google.…

How to Get the Best of Houzz Badge

If you're a contractor, here's a short but a valuable tip. You may have seen them, but Houzz has these…

16 Reviews That Went Terribly Wrong

They can’t all be winners. Today we feature the best of the best - and the worst of the worst…

Reputation Really Can Equal Revenue

Editor’s Note: This is the introduction from Brodie’s forthcoming book, Reputation Equals Revenue. Your company’s purpose is to provide products…

ReviewJunk #5: Moderately Enjoyable Reviews

Hello, welcome to the fifth episode of ReviewJunk. I’m your host, a person who writes things on the internet. Like…

The Local Search Konami Code: 70 Sites to Suit Your Citation Needs

We recently put together a list of 70 local citation sites. Think of it as a sort-of Konami code for…

Websites That Win: The Mattress Nerd

Even with millions of websites to choose from, perfection is hard to find. We all have flaws, though, and you…

Review Junk #4: Funny Reviews; Asinine Commentary on Funny Reviews

Welcome to Advanced ReviewJunk: Fourth Edition. In this prestigious column, I address the serious issue of funny reviews. I also…

4 Ways to Direct Link Your Google Business Reviews Page for Customers

“How do I generate a direct link to get customers to review my business on Google in 2016?” RevenueJump’s site…

Fake Reviews: Spotting a Big, Fat Phony!

Our ancestors had to learn how to survive and pick up the signals of a predator, or the tracks of…

ReviewJunk #3: Funny Reviews of Products, Fabulous Wastes of Time

  Greetings, earthlings. By some strange miracle of coincidence, you’re reading the third entry in our ReviewJunk series. Get Blog…

Authentic Online Reviews – Is It Really Business Vs Consumer?

Tom and Landon are separated by the Atlantic Ocean. Though they might not describe themselves as such, they’re both advocates--…

ReviewJunk #2: Funny Online Reviews, Etc.

Yes, hello. Welcome to the second installment of ReviewJunk, a segment in which I dig up strange, biting, and funny online…

RevenueJump Analyzed 22,032 Local Listings: Read our Local Search Report

(Note: You can find the full report here, or navigate to our resources section) Get Blog Updates Prior to launching…

You Need Google Reviews to Get Google Reviews: Let’s Get Started

“How do I get Google reviews?” It’s a common question. If you don’t have at least five Google reviews, many…

To Maintain its Reputation, McDonald’s Pays the Ultimate Price: Some Cheeseburgers

In an act of what ESPN calls “fast food retribution,” McDonald’s has awarded Minnesota Vikings coach, Mike Zimmer with 100…

ReviewJunk: The Funniest and Weirdest Reviews From Around the Web #1

Welcome to the first installment of ReviewJunk, aka RevenueJump’s weekly excuse to have a little too much fun. Each Friday,…

Online Reviews: A Year in Review

So, 2015 online reviews: what changed and what stayed the same? Welcome to RevenueJump. Throughout 2016, we’ll provide news, stories,…