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March 25, 2016
How to Respond to Negative Reviews
November 9, 2021
You’ve poured time and money, as well as your heart and soul into your business, so it’s understandable to be…
Are You a Victim of False Negative Reviews?
October 19, 2021
With the Digital Age still being relatively young, we still haven’t agreed on all the rules. We are still navigating…
12 Basic Blogging Dos and Don’ts
September 10, 2021
We weren’t all born into the world of blogging. Some of us had to learn blogging dos and don’ts. Some…
13 Hints, Tips, and Tricks for Using Testimonials
August 12, 2021
No one likes a braggart. Before the days of Twitter, Yelp, and photo identification, people and businesses relied on their…
5 Creative Ways To Ask Your Customers for Online Reviews
July 8, 2021
If you’re like many marketers, you’re anxious about online reviews because you’re not getting enough of them. Online reviews influence…
Auto Dealerships: Manage and Maintain Your Online Reviews for a Five Star Reputation
June 15, 2021
Back in April, I wrote an article for Dealer Magazine called “A Five Star Reputation for your Dealership.” In that…
Are You Tracking Brand Mentions?
May 30, 2021
Online reputation management isn’t just about online reviews. Online reviews are important for attracting new customers, search engine results, and…
Calculating the Cost of a 1-Star Review
May 6, 2021
I am about to tell you something you probably won’t like, and definitely don’t want to hear. And if you’re…
Measuring Employee Performance from a Customer Perspective
April 13, 2021
Measuring employee performance is important for any successful business. It may be a cliche, but it’s true-- the quality of…
How to Get a 5-Star Review From Jessica Alba
March 31, 2021
Some celebrities have passions they pursue when they aren’t being featured on the big screen. The great Tom Selleck, for…
5 Digital Marketing Hacks You Need To Know
February 28, 2021
Your digital marketing strategy is your company’s best friend. Like any friendship, it needs to be nourished and supported to…
Habits of Highly Effective Internet Shoppers
January 18, 2021
The progress in our communications has shifted the power back to the consumers. A single bad online review (whether true…
Top Ten Review Platforms for Small Business
November 24, 2020
Online review sites are crucial for developing a good reputation for your small business. Over 90 percent of the under-40…
Hotel Reviews: How to Outfox Your Competitors in Google’s Local Search Results
September 15, 2020
Recently, I analyzed 5,986 Google local search engine results pages (SERPs), 54,376 local listings, and over 1.3 million Google reviews…
Yelp And the $34,000 Fake Review: A Cautionary Tale
August 30, 2020
Has anyone ever left you a fake review on Yelp, Google, or Facebook? If so, how did you know it…
Reviews for Veterinary Clinics: Tip the Scales
July 12, 2020
You’ve put your heart and soul into building a world class veterinary practice. All the hours spent at school, all…
Vet500 Results
November 1, 2019
The search is finally over! RevenueJump is a proud partner with DVM Insider and the Vet500. After months of searching,…
Taking Part in DVM Insider’s Vet500 Awards
July 2, 2019
The Vet500 awards from DVM Insider are under way and RevenueJump is excited to be a part of it! Veterinarians…
Net Promoter Score Misuse
October 19, 2017
I realize I just wrote about this, but this morning I received a survey that is utilizing the Net Promoter…
Time to Rethink the Net Promoter Score (NPS)
September 29, 2017
Confession... I’ve never really liked the Net Promoter Score®, or NPS® for short. Like you, I’ve been on the receiving…
Optimizing Google My Business for Reviews
August 31, 2017
Claiming, verifying, and filling out your Google My Business profile is a must-do for any brick and mortar business that…
Does Sending Text Message Review Requests Violate HIPAA?
June 29, 2017
It’s a question I get fairly often, “Does asking for feedback or reviews through text violate HIPAA?” Many wonder if…
How to Set Up Reviews On Your Facebook Business Page
April 19, 2017
If you recently started a business, or recently started doing marketing work for a business with little social media presence,…
How to Leverage LinkedIn for Your Marketing Agency
April 12, 2017
Is it actually possible to get some sort of positive return from social media? Can you leverage LinkedIn for you…
Best in Show: The Perfect Giveaway Trade Show T-Shirt for Your Next Conference
April 5, 2017
How do you choose the right branded trade show t-shirt? How do you choose where to invest, and…
Market Your Marketing Agency, Dammit
March 2, 2017
There’s one thing that unites almost all of the marketers I’ve met over the years-- they’re bad at marketing their…
New Research Reveals How to Rank in Google’s Map Results
February 27, 2017
In late 2015, I conducted and published my first exhaustive local search analysis. If you’ve spent any amount of time…
7 Ways to Prevent Your Marketing Clients from Canceling
February 15, 2017
If you live the agency life, you know that doing great marketing work is only half of the battle. The…
Do You Have to Pay Yelp to Remove Bad Reviews?
February 10, 2017
Do you ever feel like your business is being held hostage by Yelp? If you have, I understand that feeling…
New Google Feature Sorts Businesses by Review Ratings
January 18, 2017
Say what you want about Google, but they’re always working on something new. As business owners and marketers, their changes…
When Reviews Go South: The Nightmare Scenario
December 27, 2016
Back in June, I wrote an article about gag clauses and online reviews. Essentially, some businesses attach a gag clause…
How Important is Competitor Research?
December 20, 2016
Digital marketing sometimes seems downright labyrinthian. There are so many buzzwords acronyms and technical terms and, according to marketing experts,…
Facebook’s Revamped Review Platform and You
December 2, 2016
As anyone who uses the popular social media platform knows, Facebook is always changing. Whether the app is finding new…
Online Reviews for Cleaning Services: Relationships, Referrals, and Preventative Measures
November 25, 2016
If you run a cleaning service business, you probably thrive on referrals. Your marketing budget is small, so those referrals…
Is a Software Partnership Right for You?
November 21, 2016
Looking to add a new feature to your business? Want to serve your customers in new ways, and one up…